NCUE provides individualized counseling services, group counseling services, and diverse mental health promotion activities (including lectures and workshops) for students with psychological counseling needs. Additionally, a case management system is established for students requiring counseling, ensuring comprehensive psychological support and assistance, and deepening "precision counseling" to build student resilience.

1. NCUE actively promotes campus mental health, and integrates correct physical and mental health values into both faculty and student curricula and daily life through three major approaches: offering general education courses, organizing related topic activities, and training personnel to enhance professional skills. This collective effort aims to create a warm, caring, and healthy campus environment, as illustrated in Table 1.

Table 1: Overview of the NCUE’s Mental Health Program – Three Major Approaches, Program Strategies, and Achievements

NCUE’s Mental Health Program
Three main aspects	Program Strategy	Results Explanation
Offering General Education Courses	Two Counseling Sessions with a Licensed Psychologist in the Classroom	(1) In the second semester of the 2022-2023 academic year, there were a total of 14 classes. (2) In the first semester of the 2023-2024 academic year, there were a total of 15 classes.
Organizing Mental Health-Related Activities	Career seminars, gender equality issue lectures, learning guidance, life education workshops, heart-to-heart academy, emotional management and stress adjustment, suicide prevention gatekeeper training, special case therapy groups, and others.	In 2023, a total of 21 sessions were held.
Training Relevant Personnel to Enhance Professional Skills	Individual supervision based on personal learning needs	(1) In the second semester of the 2022-2023 academic year, the satisfaction rate for center consultations reached 4.69 points (out of a maximum of 5 points). (2) In the first semester of the 2023-2024 academic year, the satisfaction rate reached 4.44 points (out of a maximum of 5 points).
	Enhancing professional knowledge of the school's specialized counseling personnel through group supervision	In the second semester of the 2023 academic year, a total of 3 activities were held, with satisfaction ratings of 4.51, 4.8, and 4.52 out of 5, respectively.

Explanation as follows:

(1) Offering General Education Courses: Primarily targeting first-year students, these courses are supported by life education seed teachers from various departments and department heads lecturing on career-related topics. Counseling psychologists also enter the classrooms twice to lecture on life education issues and provide guidance on students' mental health status, effectively helping students explore themselves, face difficulties, and seek help. In the second semester of the 2022-2023 academic year, there were 14 classes, and in the first semester of the 2023-2024 academic year, there were 15 classes, as shown in Figure 1.

Figure 1: Learning Guidance Lecture

(2) Organizing Related Issue Activities: To promote the mental health of faculty and students, various activities were arranged, including stress and emotional adjustment, career seminars, relationship issue lectures, life education workshops, heart-to-heart academy, suicide prevention gatekeeper training, special case therapy, and others. A total of 21 sessions were held to enhance students' psychological resilience. Additionally, medical consultation services were planned to strengthen comprehensive crisis prevention, construct a protective safety net, and actively provide a professional, reassuring, and safe campus environment for faculty and students, as shown in Figure 2.

Figure 2: Stress and Emotional Adjustment Workshop

(3) Training Relevant Personnel to Enhance Professional Knowledge:

(a) Group supervision targets the school's specialized counseling personnel to help them understand relevant professional knowledge. In the second semester of the 2022-2023 academic year, 3 sessions were held, with satisfaction rates reaching 4.51, 4.8, and 4.52 points (out of a maximum of 5 points).

(b) Individual supervision is based on personal learning needs. Each counselor engages senior counseling psychologists aligned with their professional counseling approach for case discussions. This continuously enriches their knowledge of various types of casework while promptly correcting blind spots in their professional work to ensure the effectiveness of professional services. In the second semester of the 2022-2023 academic year, the center's consultation satisfaction rate reached 4.69 points (out of 5), and in the first semester of the 2023-2024 academic year, it reached 4.44 points (out of 5). This indicates that students who came for consultations were reasonably satisfied with the center's individual counseling services.

2. NCUE has long been refining and implementing free psychological health support for students. In addition to establishing the Student Psychological Counseling and Guidance Center as a first-level unit, NCUE has also pioneered the Community Psychological Counseling and Potential Development Center, the first of its kind among domestic universities to serve community members. This center integrates the professional resources of our Department of Guidance and Counseling, establishing referral and cooperative relationships with community units (including hospitals, courts, social welfare units, etc.). It provides psychological counseling services to students, faculty, staff, and community members, as well as practical training and supervision for professional psychological counselors.

(1) Regarding Student Psychological Counseling:

NCUE implements developmental, interventional, and treatment-based preventive counseling measures, supplemented by a college/department counseling model and system cooperation. This effectively implements the three-level preventive counseling work on campus. The preventive counseling work at each level is as follows:

(a) Developmental Counseling Work: Orientation counseling, life education counseling, gender equality education counseling, career counseling, learning guidance, counseling for overseas students, stress adjustment, class counseling, college/department counseling, peer counseling, suicide prevention, mental health promotion for advisors, etc.

i. New Student Class Counseling: In 2023, in conjunction with the NCUE's  "Precision Counseling" research, we cooperated with the Office of Student Affairs and various departments to arrange group testing, interpretation, and class counseling for all new student classes before the start of the semester. Through interesting activity designs, we helped new students explore themselves to enhance their self-understanding. Each session lasted two hours and continued for two weeks. A total of 26 new student class counseling sessions were completed across the university.

ii. International Student System Cooperation: In 2023, cross-departmental mental health consultation topics for international students, overseas Chinese students, and mainland Chinese students were conducted, with a total of 56 consultations, as shown in Table 2 and Figures 3-4.

Table 2: Overview of International Student System Collaboration Activities

Activity Name	Lecturer	Activity Time	Activity Location	Number of Participants	Satisfaction Score (5-point scale)
"I’m Here for You, Love Yourself" - Interpersonal and Emotional Exploration Lecture	Hsu Chia-ch'i, Counseling Psychologist	Wednesday, April 26, 2023 15:00-17:00 (3:00 PM - 5:00 PM)	Room 34103, Teaching Building II, Baoshan Campus	37	4.74
"Meeting You, Healing with Flowers" - Harmonious Pastel and Dried Flower Experience Workshop	Lin Yu-rong, Counseling Psychologist	Friday, May 26, 2023 13:30-16:30 (1:30 PM - 4:30 PM)	Creativity Studio, B1, Integrated Center, Jinde Campus	19	4.88

Figure 3: Baoshan Session - "I’m Here for You, Love Yourself"

Figure 4: Jinde Session - Harmonious Pastel and Dried Flower Experience Workshop

iii. Group Counseling Activities: A total of 5 group sessions were held. The total number of participants was 30, with 202 attendances recorded. The overall satisfaction rating was 4.75 out of 5, as shown in Table 3.

Table 3: Overview of Group Counseling Activities

iv. Career Guidance Series Activities: In 2023, two career lectures were held with 39 and 52 participants respectively. In April and November, counseling psychologists Huang Li-zhen and Qiu Qun-lun were invited to give speeches on "Finding Life's Blueprint: Gathering Fertile Soil and Nutrients for the Soul's Acorn" and "My Future is Not a Dream - How to Balance Ideals and Reality". The satisfaction rates were 4.42 and 4.75 points respectively (out of 5 points), as shown in Figure 5.

 

Figure 5: Career Guidance Lectures

v. Learning Guidance Series Activities: In the second semester of the 2022-2023 academic year, one learning guidance lecture was held. The first session invited clinical psychologist Lai Ying-xi to give a speech on "Learning Sleep ● Doubling Your Learning Efficiency", with 34 participants and a satisfaction rate of 4.85 points (out of 5 points). In the first semester of the 2023-2024 academic year, the session invited counseling psychologist Liu Jin-yu to speak on "Facing Challenges with Yourself! Discussing Stress Adjustment, Communication Strategies, and Action in Academic Procrastination Dilemmas", with 34 participants and a satisfaction rate of 4.61 points (out of 5 points), as shown in Figure 6.

Figure 6: Learning Guidance Lectures

vi. International Student Guidance Series Activities: International student guidance series activities were held in the form of lectures and workshops.

(b) Interventional Counseling Work: Individual counseling, psychological testing and interpretation, individual stress assessment, tracking and case management of high-risk students, consultation and follow-up care for students with learning warnings, mental health consultation, referral and counseling mechanisms for disadvantaged students, etc.

i. Individual Counseling Sessions (including individual counseling, individual psychological testing and result interpretation): From August 1, 2023 to January 31, 2024 (six months), totaling 28 weeks with 18 actual teaching weeks, the center received applications for counseling from 424 individuals, with a total of 2,456 counseling sessions. The following shows the number of individual counseling applications at the center from the 2016-2017 academic year to the first semester of the 2023-2024 academic year: (Unit: Person/Session) as shown in Table 4.

Table 4: Statistics of Individual Counseling Sessions

Date	Previous Semester		Next Semester
	Number of Applicants	Number of Interviews	Number of Applicants	Number of Interviews
August 1, 2016 – July 31, 2017	312	1,718	257	1,834
August 1, 2017 – July 31, 2018	282	1,840	335	2,016
August 1, 2018 – July 31, 2019	361	2,391	376	2,161
August 1, 2019 – July 31, 2020	303	2,142	311	1,877
August 1, 2020 – July 31, 2021	353	2,643	236	2,031
August 1, 2021 – July 31, 2022	380	2,417	388	2,496
August 1, 2022 – July 31, 2023	364	2,333	380	2,534
August 1, 2023 – July 31, 2024	424	2,456	-	-

Overall satisfaction rate for individual counseling services in the first semester of the 2023-2024 academic year: 4.44 points (out of 5 points) (Total of 147 feedback forms collected. This feedback questionnaire uses a 5-point scale).

ii. Special Case Management: This semester continues to implement the "Case Management System." The spirit of the case management system is to comprehensively assist students with special situations reported by advisors, military instructors, or classmates, helping students deal with encountered emergencies or adaptation difficulties. Through resource integration and counseling and medical arrangements, students can quickly return to normal life. The statistics of new referrals and ongoing case management students for special cases over the past 8 years are shown in Table 5.

Table 5: Service Volume of Special Cases Over the Past 8 Years

Academic Year	New Cases	Follow-up Cases(A)	Closed Cases(B)	Total Case Count(A+B)
August 1, 2015 – July 31, 2016	62	107	56	163
August 1, 2016 – July 31, 2017	89	98	103	201
August 1, 2017 – July 31, 2018	113	168	71	239
August 1, 2018 – July 31, 2019	91	212	44	256
August 1, 2019 – July 31, 2020	65	192	48	240
August 1, 2020 – July 31, 2021	81	207	63	270
August 1, 2021 – July 31, 2022	79	231	54	285
August 1, 2022 – July 31, 2023	66	244	58	302

iii. In the first semester of the 2023-2024 academic year, a total of 10 cases were received from the Ministry of Education's Student Transition Counseling and Service Notification System, and 3 cases were transferred out. These have been handed over to the responsible departments for psychological assistance. This is in accordance with the school's Student Transition Counseling and Service Regulations and related operational procedures.

iv. Tracking and Counseling of Students with Learning Warnings In conjunction with the school's learning warning system, at the beginning, middle, and end of each semester, we actively track and care for students through phone calls, letters, and face-to-face interviews. We assess students' learning adaptation status, provide initial assistance in clarifying and consulting on issues. If it's assessed that students have other needs, we invite them to the counseling center for individual sessions, and timely introduce resources such as advisors, college/department psychologists, and international affairs staff for systemic cooperation to help students get back on track with their studies as soon as possible. In 2023, 28 people were tracked, with a total of 72 service instances.

(c) Treatment-based Counseling Work: Crisis management, psychiatric consultation, transition counseling, high-concern case tracking and counseling, handling of reported cases. In the first semester of 2023, the center provided 9 psychiatric consultations, received 10 transition counseling cases and closed 3 cases; high-concern case tracking and counseling totaled 246 instances.

(d) Professional Psychological Counseling Services:

i. Individual psychological counseling.

ii. Marriage and family counseling.

iii. Play and therapy.

iv. Group psychological counseling.

v. Psychological assessment.

vi. Professional counselor supervision.

vii. Referral.

viii. Parenting counseling, internet addiction parent counseling.